State Farm® Insurance Agent Mindy Cooling

"We discovered that we had a broken tail light on our van. It looked like someone had just walked by and punched it. We made arrangements to get it fixed and did get it fixed. The cost was way more than we thought it would be, so as an afterthought, we called Mindy's State Farm office. They helped us file a claim, which was quick and easy. We received a check for the full amount that we paid within a week of filing the claim. We have had State Farm for many years and they have never let me down when I needed them. Thank you Mindy!"

"I was recently very disappointed in Mindy's team to the point I decided to switch agents. I've been with that office since 2011( which was right before Mindy took over I think) , back then it was great you felt like you mattered no matter how big your policy, now don't bother trying to get answers unless they need to take a payment ... We got in a car accident (1/14/24) not our fault so it went through the other insurance well the car got totaled. Once I knew I called Mindy's office to put that car on hold so I don't have to pay for a car I don't have. The girl that called me back couldn't answer my questions and had to ask other people the next day, which was fine. She called me back the next day and they can not suspend total loss car and that I had to cancel the policy on that car and just kept repeating the same thing, so I got frustrated because I didn't understand why I couldn't put it on hold, so I asked to talk to someone else. Well that didn't go well either, I admit I was super frustrated I mean we had a car that was going to be fixed and all of a sudden was GONE! So I wanted to talk to someone I trusted and basically I was told the same thing and that the policy's are changing and there's nothing she can do about it and finally put it on hold for 2 weeks ( like I was asking for) but then I called a different agents office and they took the time with me, even though they didn't have my policy's and I was even more agitated due to lack of information but they explained things much differently with compassion and empathy ( which is what someone in a CATISTRAFIC LOSS BUISNESS should be!) They were much more educated in the new process and even called CORPRATE on my situation to help me! Turns out I can put my car on hold EXCEPT for the comprehensive which is fine! Save me some money, try and help me that's all I'm looking for. I don't know if this review will matter but Mindy your office needs to do better and treat your clients with empathy... losing a car, house, family member is stressful and the last thing we need is attitude when asking for help"

"I had a very good meeting with Jamie at the Mindy Cooling State Farm, Salem Wi, local. Jamie and I discussed all of our State Farm insurance policies ( we are long term 30 year plus State Farm customer). Jamie took all the time that was needed to review all of our policies to insure that we had the right coverages at the right rates. First time meeting and talking with Jamie who was very pleasant. She’s top notch, a credit to the entire StateFarm team."

"Working with Mindy Cooling's Agency has been one of the cleanest and most transparent experiences I've had in my time working with State Farm. This great experience was thanks to her representative Terri Mueller. She went the extra mile for her client. She took the time to help the client beyond what they can, contacting Susan Collins Agency in Florida in order to provide the service that the client needs and have them properly insured no matter where the client is at the time of getting insurance. She made it possible for them. They were able to bind coverage for their vehicle in Florida while they were in Wisconsin. How amazing! That is only possible when you have a GOOD NEIGHBOR like TERRI MUELLER. It was a pleasure working with you! Thank you for contacting us..."

"Incompetent and they know it. Don't be fooled, they talk a good game but their communication is horrendous. Check your policy carefully, just because they told you that you have this coverage or that coverage, does not mean you do. You could be paying for something you don't need or find out you don't have coverage when the time comes that you need it. Read your policy yourself!"